Centro de Documentação da PJ
Monografia
 37812 | 26.A.9 |
Leadership in customer service : new expectations, new experiences.- [S.l.] : Accenture, 2005.- 101 p. ; 30 cm. - (The government executive series)
ESTUDO DE CASOS, LIDERANÇA, GESTÃO, AUDITORIA, RELATÓRIO
Foreword. Executive summary. Key findings. The citizen's view: leadership in customer service. Best of the best: a sampling in innovative practices. Conclusion: the government of the future. Country reports. Appendix A: the Accenture public sector value model. Appendix B: research methodologies.