RAL_KEL
Monografia
223GRAL
KELTNER, John W.
The management of struggle : elements of dispute resolution through negotiation, mediation and arbitration / John W. (Sam) Keltner.- Cresskill (NJ) : Hampton Press, 1997.- XI, 268p. ; 28cm. - (The Speech Communication Association / Hampton Press applied communication program)
Includes bibliographical references and index. | Fundo documental.
ISBN 1-881303-43-8 (Broch.) :
RESOLUÇÃO ALTERNATIVA DE LITÍGIOS, NEGOCIAÇÃO, MEDIAÇÃO, ARBITRAGEM
Preface. Chapter 1. The struggle spectrum. Chapter 2: Management of the struggle process. Chapter 3: Power and struggle: some concepts of power and empowerment in dealing with disputes. Chapter 4: Managing struggle through problem solving negotiation and bargaining. Chapter 5: Mediation. Chapter 6: Arbitrating disputes: arbitrators and advocats. Chapter 7: De-escalation on the struggle spectrum.