RAL_LAD
Monografia
399GRAL
LADD, Peter D.
Mediation, conciliation and emotions : a practitioner's guide for understanding emotions in dispute resolution / Peter D. Ladd.- Lanham (etc.) : University Press of America, 2005.- XVII, 275, [1]p. ; 23cm
Includes bibliographical references and index. | Fundo documental do GRAL.
ISBN 0-7618-7284-X (Broch.) :
RESOLUÇÃO ALTERNATIVA DE LITÍGIOS, MEDIAÇÃO, MEDIADORES DE CONFLITOS, NEGOCIAÇÃO, CONCILIAÇÃO
INTRODUCTION : Behavior and Feelings. Issues and Emotions. Mediation and Conciliation. PART I - EMOTIONS AND MEDIATION : Chapter 1. The phenomenonof Mediation. Chapter 2. Emotions and Mediation. PART II - EMOTIONS AND CONCILIATION : Chapter 3. Anger and Conciliation. Chapter 4. Resentment and Conciliation. Chapter 5. Revenge and Conciliation. Chapter 6. Apathy and Conciliation. Chapter 7. Guilt and Conciliation. Chapter 8. egotism and Conciliation. Chapter 9. Greed and Conciliation. Chapter 10. Jealousy and Conciliation. Chapter 11. Anxiety and Conciliation. Chapter 12. Hatred and Conciliation. Appendices: 1. Understanding the Emotional. Climate Dispute. 2. Emotional Climate Inventory.