RAL_DAN
Monografia
98GRAL
DANA, Daniel
Conflict resolution : mediation tools for everyday worklife / Daniel Dana.- New York (etc.) : McGraw-Hill, 2001.- XII, 169p. ; 23cm. - (Briefcase books)
Fundo documental do GRAL
ISBN 0-07-136431-5 (Broch.) :
RESOLUÇÃO ALTERNATIVA DE LITÍGIOS
Preface. 1. What's a conflict? 2. So what if there's conflict? 3. How to resolve any conflict. 4. How to resolve conflict between others. 5. How to resolve a conflict between yourself and another. 6. How to resolve team conflict. 7. How to mediate all the time to prevent conflicts. 8. Strategic management of organizational conflict.