RAL_KES
Monografia
200GRAL
KESTNER, Prudence Bowman, e outro
The conflict resolution training program : participant's workbook / Prudence Bowman Kestner, Larry Ray.- San Francisco : Jossey-Bass, 2002.- X, 160p. ; 28cm
Includes bibliographical references and index. | Fundo documental do GRAL
ISBN 0-7879-5581-7 (Broch.) :
RESOLUÇÃO ALTERNATIVA DE LITÍGIOS, NEGOCIAÇÃO, MEDIAÇÃO, ARBITRAGEM
Introduction. Introductory phase. LESSON: The dispute-resolution continuum. LESSON : Conflict and conflict management. LESSON : Conflict-resolution communication. LESSON : Values, perspectives, and power. LESSON : Creativity. LESSON : Consensus. LESSON : Negotiation. LESSON : Mediation. LESSON : Arbitration. LESSON : Role plays. Appendix I : The dispute-resolution contractual clause. Appendix II : sapmle evaluation form. Appendix III : Sample arbitration decision form.