RAL_KES
Monografia
199GRAL
KESTNER, Prudence Bowman, e outro
The conflict resolution training program : leader's manual / Prudence Bowman Kestner, Larry Ray.- San Francisco : Jossey-Bass, 2002.- XIV, 300p. ; 28cm
Includes bibliographical references and index. | Fundo documental do GRAL
ISBN 0-7879-6077-2 (Broch.) :
RESOLUÇÃO ALTERNATIVA DE LITÍGIOS, NEGOCIAÇÃO, MEDIAÇÃO, ARBITRAGEM
Introduction. Part I : Background for leaders. Part II : The introductory phase. Part III . The dispute-resolution continuum. Part IV : Conflict and conflict management. Part V : . Part VI : Values, perspectives, and power. Part VII : Creativity. Part VIII : Consensus. Part IX : Negotiation. Part X : Mediation. Part XI : Arbitration. Part XII : Role plays. Appendix I : The dispute-resolution contractual clause. Appendix II : sapmle evaluation form. Appendix III : Sample arbitration decision form.