RAL_CAR
Monografia
132GRAL
CARPENTER, Susan, e outro
Managing public disputes : a practical guide for government, business, and citizens' groups / Susan L. Carpenter, W.J.D. Kennedy.- San Francisco : Jossey-Bass, 2001.- XVIII, 296p. ; 23cm
Inculdes bibliographical references and index. | Fundo documental do GRAL.
ISBN 0-7879-5742-9 (Broch.) :
RESOLUÇÃO ALTERNATIVA DE LITÍGIOS
Preface. PART ONE: PUBLIC CONTROVERSIES AND CONFLICT MANAGEMENT - 1. Understanding Public Disputes: the spiral of unmanaged conflict. 2. Dealing with Conflict Productively: alternatives and cases examples. 3. Developing an Effective Program of Conflict Management: ten principles. PART TWO: A STEP-BY-STEP PROCESS FOR MANAGING PUBLIC DISPUTES - 4. Analysing the Conflict. 5. Designing a strategy and setting up a program. 6. Adopting procedures, Educating Parties, and Developing Options. 7. Reaching and Carryng Out Agreements. PART THREE: ENSURING THE SUCESS OF CONFLICT MANAGEMENT - 8. Guidelines for Making the Program Work. 9. Paying Attention to Underlying Dynamics: values, trust, power. 10. Handling the Human Side of the Process. 11. Removing Roadblocks.