RAL_CLO
Monografia
370GRAL
CLOKE, Kenneth, e outra
Resolving conflicts at work : eigth strategies for everyone on the job / Kenneth Cloke, Joan Goldsmith ; Warren Bennis (foreword).- San Francisco : Jossey-Bass, 2005.- XXXIX, 340p. ; 23cm
Ed. revista; Includes index. | Fundo documetal do GRAL
ISBN 0-7879-8024-2 (Broch.) :
RESOLUÇÃO ALTERNATIVA DE LITÍGIOS, MEDIAÇÃO LABORAL
Forword: Conflict: a leader's challenge. Preface - Introduction: EIGTH STRATEGIES TO MOVE FROM IMPASSE TO TRANSFORMATION - Strategy One : Change the cultural context of conflict. Strategy Two : Listen actively , empathetically, and responsavely. Strategy Three : Acknowledge and integrate emotions to solve problems. Strategy Four : Search beneath the surface for hidden meaning. Strategy Five: Separate what matters from what getts in the way. Strategy Six : Stop rewarding and learn from difficult behaviors. Strategy Seven : Solve problems creatively, plan strategically, and negotiate collaboratively. Strategy Eigth : Explore resistance, mediate, and design systems for prevention and resolution.