MED_KOL
Monografia
229GRAL
WHEN TALK WORKS
When talk works : profiles of mediators / Deborah M. Kolb e Associates.- San Francisco (CA) : Jossey-Bass Publishers, 2001.- XXI, 513p. ; 23cm. - (The Jossey-Bass management series. Conflict resolutions series.)
Includes bibliographical references and index, [and about] the authors. Fundo documental do GRAL
ISBN 0-7879-1090-2 (Broch.) :
MEDIAÇÃO, MEDIADORES DE CONFLITOS
Part one - The professionals. Part two - Builders of the field. Part three - Extending the reach of mediation. Conlusion