MED_KOS
Monografia
58GRAL
KOSMOSKI, Georgia J., e outro
Managing difficult, frustrating, and hostile conversations : strategies for savy administrators / Georgia J. Kosmoski, Dennis R. Pollack.- California : Corwin Press, INC., 2000.- 108p. ; 23cm
Includes bibliographical references and index. | Fundo documental do GRAL
ISBN 0-8039-6809-4 (Broch.) :
MEDIAÇÃO ESCOLAR, MEDIAÇÃO / Estados Unidos da América
1. Defusing the angry screamer. 2. Dealing with embarrassment or humiliation. 3. Handling legitimate complaints. 4. Under the influence of dri«ugs or alcohol. 5. Refusing to be coerced. 6. Discouraging the dependent personality. 7. Serving as mediator when friction exists. 8. Disabling the backstabber. 9. Maintaining confidentiality. 10. What works in all cases. RESOURCE A : The School Administrators'Code of Ethics.