RAL_URY
Monografia
115GRAL
URY, William L., e outros
Getting disputes resolved : designing systems to cut the costs of conflict / William L. Ury, Jeanne M. Brett, Stephen B. Goldeberg.- Cambridge (Mass.) : PON Books, 1998.- XVII, 201p. ; 21cm
Includes bibliographical references and index. | Fundo documental do GRAL
ISBN 1-880711-03-6 (Broch.) :
MEDIAÇÃO, RESOLUÇÃO ALTERNATIVA DE LITÍGIOS
PART ONE: UNDERSTANDING AND DESIGNING DISPUTE SYSTEMS - 1. Three approches to resolving disputes: interests, rigths, and power. 2. Diagnosing the existing. Dispute Resolution System. 3. Designing an effective. Dispute Resolution System 4. Making the system work: involving the disputing parties. PART TWO: BUILDING DISPUTES SYSTEMS: CASES FROM THE COAL INDUSTRY - 5. Diagnosing an industry's problems: wildcat strikes in coal mines. 6. Designing a low-cost dispute system: intervention at a strike-ridden coal mine. 7. Cutting dispute costs for an industry: the grievance mediation program. 8. Conclusion: The promise of dispute systems design. Appendix : Model rules for grievance mediation in the coal industry (1980). Notes.