RAL_KAT
Monografia
154GRAL
KATSH, Ethan, e outra
Online dispute resolution : resolving conflicts in cyberspace / Ethan Katsh, Janet Rifkin.- San Francisco : Jossey-Bass, 2001.- XIV,226p. ; 24cm
Includes bibliographical references and index. | Fundo documental do GRAL
ISBN 0-7879-5676-7 (Encad.) :
RESOLUÇÃO ALTERNATIVA DE LITÍGIOS, INFORMÁTICA JURÍDICA
Preface. introduction. 1. The Impact of Cyberspace on Disputes and Dispute Resolution. 2. A Brief History of ODR. 3. Understanding the ODR Process. 4. Introducing da Fourth Party: the critical role of technology. 5. Facilitating agreement: ODR and Offline Dispute Resolution. 6. How Mediators Can facilitate "Screen To Screen" Agreement: A primer for conflict resolution professinals entering ODR. Appendix 1: Online Literature and Respources About ODR. Appendix 2: ODR Programs and Ventures. Appendix 3: CPR Institute for Dispute Resolution: sample domain name dispute desion. Appendix 4: Square Trade Direct negotiation Process. Appendix 5: Online Ombuds Office. Dispute Transcript. Notes.