PP751
Analítico de Periódico
NORDLUND, Yvonne Göricke, e outro
Patient complaint systems in health care : a comparative study between the Netherlands and Sweden / Yvonne Göricke Nordlund, and Lars Edgren
European journal of health law, Dordrecht, v.6n.2(June1999), p.133-154
DIREITO COMPARADO / Holanda / Suécia, DIREITO A SAUDE / Holanda / Suécia, SISTEMA DE SAÚDE / Holanda / Suécia
The purpose of this study is to describe and compare the systems for handling patient complaints in the Netherlands and Sweden. The study is based on document analysis and interviews with executive managers and employees in the patient complaint systems in the Netherlands and Sweden.