Monografia
| 11990 | IK.63 |
HUNTER, David R., e outro
Customer Relationship Management - A Blueprint for Government / David R. Hunter, Sean Shine.- [s.l.] : Accenture, 2001.- 40p. ; il. ; 30cm. - (The Government Executive Series)
: oferta
CRM, GOVERNO ELECTRÓNICO, DESEMPENHO DO SISTEMA, RECURSOS HUMANOS, PORTAL