Centro de Documentação da PJ
Monografia
 32392 | 21.D.76 |
Transforming the public service workforce : new ways of delivering public value.- [S.l.] : Accenture. Institute for Public Service Value, 2007.- 89 p. : il. ; 30 cm
SERVIÇO PÚBLICO, ORGANIZAÇÃO ADMINISTRATIVA, MUDANÇA ORGANIZACIONAL
1. Introduction. 2. Why change? Forces and drivers of workforce transformation. 3. Insights into practice: Three stories of how workforces have been transformed to improve social outcomes: Preparing for college and work: Empowerment Schools in New York City. Creating safer neighborhoods: Police Community. Support Officers in England and Wales. Optimizing through co-operation: Shared Services in Queensland. 4. Embarking upon successful change: Five steps to successful workforce transformation. Step one: Build the vision for change. Step two: Design the new ways of working. Step three: Plan the transformation. Step four: Implement the new ways of working. Step five: Evaluate the impact and review the effectiveness of the changed workforces. 5. Conclusion. 6. Appendix. Case study: Preparing for college and work - Empowerment Schools in New York City. Case study: Creating safer neighborhoods - Police Community Support Officers in England and Wales. Case study: Optimizing through co-operation: Shared Services in Queensland, Australia. Contributors. References. Sources.